RETURN & REFUND POLICY
Last Updated: May 2026
At CKC World, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- Item must be unused and in original condition
- Tags and packaging must remain intact
- Proof of purchase is required
2. Non-Returnable Items
The following items cannot be returned:
- Sale or clearance items
- Customized or personalized products
- Gift cards
- Used or damaged items caused by customer misuse
3. Refunds
Once your returned item is received and inspected:
- Approved refunds will be processed to the original payment method
- Refund processing may take 5–10 business days
4. Late or Missing Refunds
If you have not received your refund:
- Recheck your bank account
- Contact your payment provider
- Contact your bank
If the issue persists, contact us.
5. Exchanges
We only replace items if they are:
- Defective
- Damaged
- Incorrectly shipped
6. Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Shipping fees are non-refundable.
7. Contact Information
For return and refund support:
Email: support@ckc.world
Phone: +61 383766284
